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ORDER PROCESSING + SHIPPING TIMELINES
- Inside Dhaka shipping fee Tk. 70 and Outside Dhaka shipping fee Tk. 150
- To avail cash on delivery outside Dhaka you need to pay Tk. 150 in advance
ORDER PROCESSING TIMELINES
Orders placed before 12pm BST (Bangladesh Standard Time) will begin processing immediately, orders placed after 12pm BST will begin processing on the next business day.
Please note, orders placed on Friday will be processed starting Saturday.
Please note: Shipping may take longer due to customs holds at point of destination. Please reach out to email@example.com if you have any questions!
We support open box policy i.e. You can check the product quality, size and color in front of the deliveryman. If you cannot check in front of deliveryman and face any problem then you can claim an exchange or refund within 10 days of receiving the product.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.